One of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their winning team!
This contract role as a Remote Health Coordinator is responsible for telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review. The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies.
Pay Rate: $19 - $21 per hour
Responsibilities:
·Completing telephonic HRA assessments or processing incoming mailed or faxed HRA’s
·Assisting with the scheduling of medical appointments
·Connecting customers to case management and community resources
·Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
·Educating customers on plan benefits
·Routing customer referrals to appropriate care management team based on identified needs.
·Escalating customer concerns or issues appropriately
Job Requirements:
·Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.
·Empathetic attitude with ability to offer emotional support.
·Experience and knowledge of multiple aspects of the health care system.
·Excellent listening skills
·Helps customers identify problems or barriers and navigate health care resources.
·Passion for the proper care and well-being of customers
·Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.
·Works well in a team approach with strong interpersonal skills
·Ability to handle multiple tasks, set priorities and develop action items. Detail oriented.
·Knowledge of regulatory requirements with emphasis on Medicare
·High school diploma, college degree preferred or equivalent managed care experience.
·1+ years’ experience in managed care or related work in Health Services with emphasis on population management preferred.
·1+ years’ experience with processes that involve telephone contact and process management preferred.
Benefits:
Solving IT, a Woman and LGBTQ+ owned and operated organization is thrilled to provide a comprehensive benefit package to all our W2 employees and their families, regardless of gender. We are proud to offer five diverse health plan options as well as a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and a 401(k) Savings Plan. Solving IT covers a portion of the health and dental premiums for our employees.
As you progress in your professional journey, Solving IT is dedicated to accommodating your evolving preferences and matching you with fulfilling projects. We champion equality and embrace diversity in all its forms. Creating an atmosphere that encourages varied perspectives to collaborate fosters personal development, strengthens team unity, and contributes to the overall success of the organization!
Whether you're seeking your next career challenge or aiming to stay abreast of industry trends, Solving IT is committed to supporting your career advancement. We actively encourage applications from all backgrounds and utilize the most up-to-date market insights and compensation data to ensure that you receive not just advice, but the complete Solving IT Experience.
Id: 30412Remote Health Coordinator 30412 • Remote,, US
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