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Support Analyst
Support AnalystTata Consultancy Services • Honolulu, HI
Support Analyst

Support Analyst

Tata Consultancy Services • Honolulu, HI
30+ days ago
Job type
  • Full-time
Job description
  • Knowledge of software development practice, concepts, technology and methodology
  • Hands-on Experience in .Net framework and Microsoft programming
  • language
  • Hands-on Experience in Web applications and Web Technologies like
  • JavaScript, HTML, CSS, Angular
  • Exposure to ITIL framework and ITSM concepts
  • Experience in the Airline domain to better understand and coordinate with
  • Business stakeholders to gather requirements.
  • Ability to analyze and troubleshoot the issues in the environment
  • Hands on Experience in SQL Server, Oracle, Pervasive and
  • knowledge Relational Database concepts
  • Knowledge on AnyPoint Studio and MuleSoft
  • Knowledge on PyTest or other Functional Testing Frameworks
  • Knowledge on integration of Mule projects with Source Control and
  • CI/CD pipelines
  • Knowledge on Cloud Technologies like AWS, Azure
  • Understanding of the technical behavior of apps and tools
  • Understanding of the core business process in the area of expertise
  • .NET, SQL, Airline domain, Support
  • real-time monitoring site and services.
  • Troubleshooting issues reported and checking logs for errors
  • and anomalies
  • creating reports and dashboards
  • Server and application monitoring and maintenance
  • Deployment support
  • Performance improvement
  • Flexibility to work during non-business hours for deployments
  • and maintenances
  • Availability to provide on-call support on critical applications
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Support Analyst • Honolulu, HI

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