Internal Network Administrator

Job Description : Position Summary :

The Internal Network Administrator specializes in service and support for Apache Stainless team members and internal IT systems. This role ensures all the IT systems that support each business function efficiently. Additionally, the Network Admin may also support and develop specific platforms and will concentrate on unifying communications, messaging, and identity toward a seamless user experience. This role will work directly with Internal IT Staff and end users to troubleshoot and resolve complex IT related issues.

Roles and Responsibilities / Essential Functions :

• Manage the planning, design, and implementation of infrastructure projects.
• Daily administration of Internal VMWare environment including resource management and performance monitoring.
• Daily administration of O365 environment.
• Daily administration of Exchange environment including account creation, mailbox and group administration, and patch management.
• Daily administration of end user utility servers (print servers, critical systems servers).
• Daily administration of Active Directory including account creation and termination, access rights management, group policy management and account administration.
• Daily administration of server and data backups including job monitoring, troubleshooting and data restores.
• Daily administration of network infrastructure including Meraki wireless network.
• Coordinate and execute patching and hardware maintenance for internal server systems.
• Analyze and recommend process and system improvements to resolve recurring user issues and to facilitate company needs.
• Internal Project coordination, development, and execution. Including Server and Enterprise Software upgrades, new technology implementation and process improvements.
• Work with Internal Systems and IT Manager to assist with departmental issues and concerns.
• Mentor and train the Internal IT Support Staff.
• Analyze and troubleshoot IT related issues and apply understanding of computer software and hardware products and services to resolve end user problems.
• Work with Internal IT Staff to determine the nature of problems, formulate a diagnosis, and assist with problem resolution.
• Utilize available resources to research issues and find solutions. Available resources include, but are not limited to, the Internet, product documentation, and co-workers.
• Provide recommendations for replacement of hardware / software that is beyond its lifecycle.
• Provide expertise and support for operation of new systems or procedures.
• Receive and manage support requests from users having problems with computer software and / or hardware or inquiring how to use specific software, electronic mail, or operating systems.
• Some after-hours and weekend work will be required.
• Other duties as assigned.

Required Experience :

EEO IS THE LAW

EEO IS THE LAW (Spanish)