Talent.com
Encore Global is hiring : Event Technician, Audio Visual - Santa Clara Marriott i

Encore Global is hiring : Event Technician, Audio Visual - Santa Clara Marriott i

MediabistroSanta Clara, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel / client relationship.
  • Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
  • Systems Knowledge

  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.
  • Job Qualifications

  • High School Diploma required. Associate’s degree is preferred.
  • Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements : https : / / tinyurl.com / yaznwvk7
  • External applicants must meet / validate and achieve / complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here : https : / / jobs.encoreglobal.com / en / career-paths
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.
  • Additional DOT requirements may need to be met if applicable.
  • Must be able to lift 50 lbs.
  • Competencies

    Deliver World Class Service

  • Hospitality
  • Ownership
  • Do The Right Thing

  • Instills Trust
  • Safety Conscious
  • Drive Results

  • Action Oriented
  • See The Big Picture

  • Tech Savvy
  • Value People

  • Communicates Effectively
  • For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx).

    Physical Requirements

    Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as : Continuously, Frequently, Occasionally, and Never.

  • Sitting : 2-3 Hours
  • Standing : 4-5 Hours
  • Walking : 4-5 Hours
  • Stooping : 2-3 Hours
  • Crawling : 2-3 Hours
  • Kneeling : 2-3 Hours
  • Bending : 2-3 Hours
  • Reaching (above your head) : 2-3 Hours
  • Climbing : 0-1 Hours
  • Grasping : 4-5 Hours
  • Lifting Requirements

  • 0 - 15 lbs :
  • Continuously
  • 16 - 50 lbs
  • : Frequently
  • 51 - 100 lbs : Occasionally
  • Over 100 lbs : Occasionally
  • Carrying Requirements

  • 0 - 15 lbs
  • : Continuously
  • 16 - 50 lbs
  • : Frequently
  • 51 - 100 lbs : Occasionally
  • Over 100 lbs : Never
  • Auditory / Visual Requirements

  • Close Vision : Continuously
  • Distance Vision : Continuously
  • Color Vision : Frequently
  • Peripheral Vision : Occasionally
  • Depth Perception : Frequently
  • Hearing : Continuously
  • Pushing / Pulling Requirements

  • 0 - 15 lbs
  • : Continuously
  • 16 - 50 lbs
  • : Frequently
  • 51 - 100 lbs
  • : Frequently
  • Over 100 lbs : Occasionally
  • Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.

    Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment

    Hotel

    Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

    Warehouse

    Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

    The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    Hourly Pay Range : $18.00 - $21.00

    The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

    Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

    We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

    #J-18808-Ljbffr

    Create a job alert for this search

    Hiring Event • Santa Clara, CA, United States

    Related jobs
    Event Services Technician - Event Technology, Audio Visual Job at Pinnacle Live,

    Event Services Technician - Event Technology, Audio Visual Job at Pinnacle Live,

    MediabistroSan Ramon, CA, United States
    Full-time
    Pinnacle Live is a premium, in-house AV partner.We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-gro...Show moreLast updated: 1 day ago
    • New!
    Pinnacle Live is hiring : Event Services Technician - Event Technology, Audio Vis

    Pinnacle Live is hiring : Event Services Technician - Event Technology, Audio Vis

    MediabistroSan Ramon, CA, United States
    Full-time
    Pinnacle Live is a premium, in-house AV partner.We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-gro...Show moreLast updated: 17 hours ago
    • Promoted
    Travel CT Technologist

    Travel CT Technologist

    Lucid Staffing SolutionsRedwood City, CA, US
    Full-time
    Lucid Staffing Solutions is seeking a travel CT Technologist for a travel job in Redwood City, California.Job Description & Requirements. Radiologic Technologist ready to make a meaningful impac...Show moreLast updated: 25 days ago
    Event Technician, Audio Visual - Four Seasons Silicon Valley Job at Encore Globa

    Event Technician, Audio Visual - Four Seasons Silicon Valley Job at Encore Globa

    MediabistroPalo Alto, CA, United States
    Full-time
    A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.This position reports ...Show moreLast updated: 30+ days ago
    Event Operations Supervisor, Audio Visual Multiversity, Scotts Valley

    Event Operations Supervisor, Audio Visual Multiversity, Scotts Valley

    MediabistroScotts Valley, CA, United States
    Full-time
    The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development.The Operations Supervisor directly leads the technical team to ensure operational...Show moreLast updated: 4 days ago
    Ursus is hiring : Audio Visual Technician in Foster City

    Ursus is hiring : Audio Visual Technician in Foster City

    MediabistroFoster City, CA, United States
    Full-time
    JOB TITLE : Audio Visual Technician.LOCATION : On-site 5 days in Bay Area locations - Travel will be required (SF, Foster City, Fremont). Experience managing Zoom Rooms and relevant conferencing hardw...Show moreLast updated: 30+ days ago
    • Promoted
    Audio Visual Project Manager

    Audio Visual Project Manager

    BEI ConstructionSan Leandro, CA, US
    Full-time
    Salary : $110K - $150K annually.BEI Construction is seeking an Audio Visual Project Manager for our Low Voltage division. As an A / V Project Manager, you will be responsible for the generation of sale...Show moreLast updated: 30+ days ago
    • Promoted
    CDS Full Time Event Manager - Product Demonstration

    CDS Full Time Event Manager - Product Demonstration

    Advantage Sales and MarketingGilroy, CA, US
    Full-time +1
    Cds Full Time Event Manager - Product Demonstration.Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in store Product Demo...Show moreLast updated: 30+ days ago
    Audio Visual Associate - Mon - Fri 8am-5pm Job at Williams Lea in Redwood City

    Audio Visual Associate - Mon - Fri 8am-5pm Job at Williams Lea in Redwood City

    MediabistroRedwood City, CA, United States
    Full-time
    This website is operated, hosted and managed by Williams Lea Limited, • • • •3 Savannah Way, Leeds LS10 1AB, United Kingdom. Audio Visual Associate - Mon - Fri 8am-5pm page is loaded## Audio Visual Ass...Show moreLast updated: 30+ days ago
    Event Services Technician - Event Technology, Audio Visual Job at Pinnacle Live

    Event Services Technician - Event Technology, Audio Visual Job at Pinnacle Live

    MediabistroSan Francisco, CA, United States
    Full-time
    Pinnacle Live is a premium, in-house AV partner.We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-gro...Show moreLast updated: 6 days ago
    Event Services Technician - Event Technology, Audio Visual

    Event Services Technician - Event Technology, Audio Visual

    Pinnacle LiveSan Ramon, CA, US
    Full-time
    Pinnacle Live is a premium, in-house AV partner.We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-gro...Show moreLast updated: 5 days ago
    Got Light is hiring : Audio Technician in San Francisco

    Got Light is hiring : Audio Technician in San Francisco

    MediabistroSan Francisco, CA, United States
    Full-time
    Got Light designs and produces lighting, audio, and video for hundreds of events each year including some of the most notable openings, premiers, and galas in San Francisco & beyond! Make Art.ABOUT...Show moreLast updated: 30+ days ago
    Event Operations Supervisor, Audio Visual – 1440 Multiversity, Scotts Valley Job

    Event Operations Supervisor, Audio Visual – 1440 Multiversity, Scotts Valley Job

    MediabistroScotts Valley, CA, United States
    Full-time
    The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development.The Operations Supervisor directly leads the technical team to ensure operational...Show moreLast updated: 19 days ago
    Audio Technician

    Audio Technician

    Got LightSan Francisco, CA, US
    Full-time
    Quick Apply
    Got Light designs and produces lighting, audio, and video for hundreds of events each year including some of the most notable openings, premiers, and galas in San Francisco & beyond!.Got Light ...Show moreLast updated: 30+ days ago
    Event Operations Supervisor, Audio Visual Multiversity, Scotts Valley Job at Enc

    Event Operations Supervisor, Audio Visual Multiversity, Scotts Valley Job at Enc

    MediabistroScotts Valley, CA, United States
    Full-time
    The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development.The Operations Supervisor directly leads the technical team to ensure operational...Show moreLast updated: 19 days ago
    • Promoted
    CDS Full Time Event Manager - Product Demonstration

    CDS Full Time Event Manager - Product Demonstration

    CDSGilroy, CA, US
    Full-time +1
    Cds Full Time Event Manager - Product Demonstration.Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in store Product Demo...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Radiation Therapist

    Travel Radiation Therapist

    Slate HealthcareSanta Cruz, CA, US
    Full-time
    Slate Healthcare is seeking a travel Radiation Therapist for a travel job in Santa Cruz, California.Job Description & Requirements. Required Certs : ARRT TBLS State License.MUST HAVE Elekta, Mosa...Show moreLast updated: 2 days ago
    Event Technician, Audio Visual - Sheraton Palo Alto Job at Encore Global in Palo

    Event Technician, Audio Visual - Sheraton Palo Alto Job at Encore Global in Palo

    MediabistroPalo Alto, CA, United States
    Full-time
    A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.This position reports ...Show moreLast updated: 30+ days ago
    Widen the Net Limited is hiring : Audio Visual Technician in Palo Alto

    Widen the Net Limited is hiring : Audio Visual Technician in Palo Alto

    MediabistroPalo Alto, CA, United States
    Full-time +1
    They are looking for an AV technician with enterprise AV experience to join their US AV engineering team.Sole AV technician onsite responsible for 40+ conference rooms and support general staff to ...Show moreLast updated: 20 days ago
    • Promoted
    Travel Radiation Therapist

    Travel Radiation Therapist

    LanceSoftSanta Cruz, CA, US
    Permanent
    LanceSoft is seeking a travel Radiation Therapist for a travel job in Santa Cruz, California.Job Description & Requirements. MUST HAVE Elekta, Mosaiq and AlignRT experience.Established in 2000, ...Show moreLast updated: 30+ days ago