Supervisor, Technology Infrastructure

Supervisor Of Telecom Expense Management And Branch Implementation

The Supervisor of Telecom Expense Management and Branch Implementation serves as a strategic leader responsible for guiding two critical infrastructure teams. This role ensures operational excellence, financial stewardship, and cross-functional alignment across telecom expense controls and branch deployment initiatives. The Supervisor acts as a key liaison between internal stakeholders, vendors, and leadership, driving performance, accountability, and continuous improvement.

Core Responsibilities

• Telecom Expense Management (TEM) :
• Oversee invoice processing, credit disputes, and vendor audits.
• Ensure timely ordering / disconnection of voice and data services.
• Branch Implementation
• Supervise planning and execution of branch projects (expansions, relocations, decommissions).
• Ensure proper configuration and deployment of network infrastructure (routers, VPNs, switches, telephony).
• Manage vendor coordination, compliance, and field support logistics.
• Performance Management :
• Build and align individual and team goals with department and firm objectives.
• Conduct regular 1 : 1s to provide coaching, feedback, and career development.
• Lead mid-year and end-of-year performance reviews.
• Monitor cross-training efforts to ensure skill coverage and team agility.
• Track and report on team metrics, workload distribution, and project progress.
• Strategic Engagement :
• Serve as escalation point for internal and external stakeholders including : Branch leadership, Corporate Real Estate (CRE), Vendors and service providers, Internal departments (e.g., RJAS, SNS, CMA).
• Participate in firm-wide initiatives, meetings, and strategic planning sessions.
• Support hiring and onboarding of new personnel across both teams.

Knowledge and / or Experience in the Following :

Education

Bachelor's : Computer and Information Science, Bachelor's : Information Technology, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to : Grow professionally and inspire others to do the same, Work with and through others to achieve desired outcomes, Make prompt, pragmatic choices and act with the client in mind, Take ownership and hold themselves and others accountable for delivering results that matter, Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.