Day Spa Member Concierge

Job Description

Job Description

Benefits :

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Are you personable, kind, empathetic, and customer service-oriented? Do you have a knack for solving problems and helping people feel heard?

The Member Concierge is the heart of the member experience, providing personalized, high-touch service to ensure every member & guest feels valued, relaxed, and cared for. This role blends hospitality, wellness knowledge, and administrative coordination to deliver a seamless, memorable spa experience for members and guests alike.

The Member Concierge serves as the primary point of contact for members, providing exceptional service, personalized support, and solutions that enhance the member experience. This role focuses on building strong relationships, anticipating member needs, and ensuring satisfaction through proactive communication and efficient problem-solving.This role requires a heavy focus on member retention, member & client satisfaction, and the ability to help members find value in their membership and services by overcoming objections.

This is an amazing time to join the Massage Heights management team AS WE EVOLVE TO BECOME HEIGHTS WELLNESS RETREAT, to help us inspire, educate, and promote a balanced wellness lifestyle for every member and guest.

Benefits / Perks

Schedule / Expected work hours

Responsibilities

Qualifications

Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members' and guests wellness goals through providing therapeutic and healing services.

Company Values

Loyal

Authentic

Passionate

Diligent