Desktop Support Technician

Job Description :

Pay Range $20hr - $21hr

• 4+ years of progressive experience in the desktop environment.
• Advanced knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of APPLE MAC systems.
• Advanced ability to perform complex troubleshooting / analysis of PC hardware, operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 2007, Windows 10) and office automation software, with expert level knowledge in at least one area of specialization.
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
• Audio Video setup and troubleshooting skills, Intermediate knowledge of MS TEAMS, Zoom integration, configuration.
• Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007, 2010, Office 365.
• Intermediate knowledge and understanding of LAN environments
• Intermediate knowledge of communication protocols
• Intermediate knowledge of PC-to-Mainframe access.
• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange) Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
• The Deskside Support Technician is responsible for providing on-site technical support to end-users, ensuring their technology-related issues are resolved promptly.
• This role involves troubleshooting hardware and software problems, installing and configuring computer systems, and assisting with IT-related tasks using a variety of applicable technologies.

Responsibilities :

• User Support :
• Provide on-site support to end-users for hardware, software, and network-related issues, utilizing relevant technologies.
• Respond to and resolve help desk tickets using applicable IT service management tools.
• Assist users with login problems, password resets, and account management, leveraging authentication technologies.

Hardware and Software Troubleshooting :

• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripherals, employing diagnostic tools and utilities.
• Install, configure, and upgrade computer hardware and software, staying current with the latest technologies.
• Ensure proper functioning of equipment and perform repairs or replacements when necessary, using applicable hardware and tools.

Network Connectivity :

• Troubleshoot network connectivity issues, both wired and wireless, utilizing network analysis tools.
• Assist in setting up and maintaining network printers and other peripherals, ensuring seamless integration with existing network technologies.

Documentation :

• Maintain accurate records of technical issues, solutions, and troubleshooting steps using documentation tools and systems.
• Document hardware and software configurations using appropriate documentation technologies.

Training and Guidance :

• Provide basic training to end-users on software applications and IT best practices, incorporating interactive and e-learning technologies.
• Offer guidance on using technology resources efficiently, utilizing remote assistance tools when needed.

Security :

• Implement and enforce security measures to protect systems and data, utilizing encryption technologies and security protocols.
• Ensure antivirus software and security patches are up to date, utilizing automated update and patch management tools.

Collaboration :

• Collaborate with IT teams and other departments to resolve complex issues, leveraging collaboration and communication technologies.
• Escalate problems to appropriate personnel when necessary, utilizing established escalation procedures and communication channels.

Qualifications :

• High school diploma or equivalent; additional technical certifications or a degree in a related field is a plus.
• Proven experience as a Deskside Support Technician or in a similar role.
• Strong knowledge of computer hardware, operating systems, and common software applications, including expertise in relevant technologies.
• Excellent troubleshooting and problem-solving skills.
• Customer-oriented with good communication and interpersonal abilities.
• Ability to lift and move computer equipment when necessary.
• College degree in Business or Computer Science.
• Microsoft Certified Systems Engineer (MCSE).
30+ days ago