Coordinator, Maintenance Operations Control (MOC)

Maintenance Operations Control Coordinator

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Maintenance Operations Control Team within the Integrated Operations Division. This position will be responsible for providing operational support for the Maintenance Operations Control (MOC) department. The MOC Coordinators are individual contributors and work solo most of the time, supporting the MOC Operation and team. The coordinator position is staffed 24 / 7 and work a 4-on, 4-off, 12-hour shifts schedule. Position may be primarily nights or days and are subject to change.

The Coordinators work in a fast-paced environment and must be able to make decisions, find solutions and work on a team. Change is constant in the MOC operation and the Coordinators must be motivated enough to self-learn new process'. They deal with union contractual obligations so must learn and understand the contract and how it affects the business decisions that they must make to perform their job.

What You'll Do

Monitor, log and track spotting messages

Timekeeping : Payroll and scheduling in Workbrain and Excel

Training reports / qualifications and scheduling training classes for Maintenance Control Technicians (MCT)

Receive and process sick calls for MOC

Call Overtime and Field Trips for MOC

Book travel and hotels for maintenance field trips or ferry flight

Manages Maintenance Control Technician (MCT) schedules

Coordinate and process MCT schedule and vacation annual bids

Ensure compliance for training for MOC employees by scheduling and auditing training records

Process invoices, working with vendors and MOC Management to resolve billing issues

Maintain vendor contract information to ensure billing and pricing are correct

Track and monitor grievance process for MOC

Maintain and process onboarding and exit checklists for employees

Schedule and coordinate MOC interviews

Telephone and email coverage

Update and distribute Overtime report

Notify team members of required drug and alcohol testing

Compile daily turnover report and supply to following shift to ensure resolution for outstanding issues

Other duties and assignments as requested by MOC management.

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

N / A

Skills, Licenses & Certifications

Self-Starter and quick learner are required skills

Intermediate skills in Microsoft office required, particularly Microsoft Excel, Word and Power Point

Ability to manage multiple priorities and meet deadlines

Ability to be self-motivated and ability to maintain a positive attitude while working in a fast paced environment

Ability to have good teamwork skills and have the ability to work in a collaborative, cooperative environment by assisting others in the completion of their tasks to support the group's goals

Ability to plan and demonstrate organization skills to identify priorities, juggle competing demands, and anticipate needs of others

Ability to constructively deal with conflict with proper communication skills

Ability to keep all stakeholders abreast of changing situations

Previous timekeeping, payroll, and invoice experience preferred

Effective at communicating to all levels

What You'll Get

Feel free to take advantage of all that American Airlines has to offer :

Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.