Full-Stack Support Engineer

A company is looking for a Support Engineer to resolve complex issues and enhance customer experience with their platform.

Key Responsibilities

Troubleshoot and resolve technical issues for customers

Collaborate with engineering teams to drive problem resolution and improve support documentation

Develop support tooling and automations to enhance internal workflows

Required Qualifications

2-3 years of experience in a software engineering or technical support role

Strong knowledge of Ruby on Rails, React, or equivalent technologies

Foundational knowledge of relational databases and APIs

Prior client-facing experience in a fast-paced startup environment is a plus

Mission-driven with a passion for improving healthcare outcomes through technology