Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.
ESSENTIAL FUNCTIONS:
EDUCATION/EXPERIENCE
EDUCATION: Licensed RN or LPN preferred; Master’s Degree in a Behavioral Health related field. Active Licensure in the state of Colorado and annual compliance with state regulations as a Licensed Professional (LMSW, LCSW, LPC, MFT); if applicable.
EXPERIENCE: (1-3) years of experience in psychiatric health care setting, preferred.
KNOWLEDGE/SKILLS:
Excellent customer service and communication skills (i.e., verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.
Referral Management Liaison • COLORADO SPRINGS, Colorado, United States
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