Front of House Workflow Coordinator

Front Of House Workflow Coordinator

Williams Lea, by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the worldespecially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

The SF Front Of House Workflow Coordinator is a client-centric lead role responsible for championing the guest experience across all front-of-house touchpoints. This role owns the client spaceensuring it is welcoming, polished, and aligned with Orrick's brand standardsand serves as the central coordinator for meetings, events, hospitality services, and daily workspace management. With a strong focus on service excellence, the Coordinator supports and advocates for both guests and internal teams, training and developing hospitality and reception staff to deliver seamless, personalized, and elevated guest experiences. The role also plays a key part in managing workspace readiness and supporting the evolving needs of a hybrid workforce in today's modern workplace.

Key Responsibilities

• Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment.
• Champion the guest journey from arrival to departure, ensuring every interaction is warm, efficient, and tailored to individual needs.
• Act as the primary point of contact and escalation for all client-facing services, ensuring swift resolution and proactive communication.
• Greet guests upon arrival and escort guests to meeting rooms ensuring a seamless welcome experience.

Meeting, Event & Vended Hospitality Coordination

Team Collaboration, Training & Support

Workspace Management & Hybrid Workforce Support

Employee Experience & Advocacy

Technology Engagement & Innovation

Operational Excellence & Attention to Detail

Qualifications