Software Solutions Associate

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank . Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary :

PeoplesBank is seeking a detail-oriented and tech-savvy Software Solutions Associate to join our dynamic IT team. This role is perfect for someone who enjoys solving problems, learning new technologies, and improving business processes. You'll play a key role in supporting and administering a variety of enterprise applications-including Smartsheet, SurveyMonkey, Identifi, and DocuSign-used across the organization. From system configuration and user support to process automation and project coordination, this position offers a unique opportunity to grow your skills in a collaborative, forward-thinking environment. This opportunity is a hybrid work model, based in Holyoke, MA, offering flexibility while maintaining strong team and business engagement.

Essential Duties and Responsibilities :

System Administration & Support :

Assist in the configuration, maintenance, and user support of Smartsheet, SurveyMonkey, Identifi, DocuSign, and other business tools.

• Monitor system usage and performance and help troubleshoot issues.
• Manage user access, permissions, and basic system settings.

Process Improvement & Automation

Project Management & Implementation :

Manage relationships and workload with offsite developer(s), track system changes to achieve business goals, eliminate security risks, increase user satisfaction and maintain operations and 3rd party systems.

Integration & Data Management :

Support integration of enterprise applications with third-party applications (e.g., digital banking, CRM, fraud detection).

Documentation & Compliance :

Maintain detailed documentation of system configurations, workflows and procedures.

Other related duties as assigned.

Education and Experience :

Bachelor's degree, preferably in business administration, finance or data / information sciences.

Skills Required :

Computer / Technical Skills :

Work Environment and Physical Demands :

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.