Associate Customer Service Representative (Remote-December)

Associate Customer Service Representative (Remote-December)

All about us

You likely know us as an insurance company, but that's just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond!

Work environment

This opportunity is eligible for fully remote work in qualifying states, excluding Alabama, Alaska, California, Colorado, Connecticut, Delaware, District of Columbia (Washington D.C.), Hawaii, Illinois, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, Utah, Vermont, Washington, West Virginia, Wyoming.

We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

The start date for this position is December 8, 2025, and will be working Monday - Friday from 9 : 00 - 5 : 30 pm Central Time Zone. Training will take place Monday Friday from 8 : 00 am 4 : 30 pm Central Time Zone for approximately the first 10 weeks.

Pay information

• The estimated starting pay range for this role is $16.00 - $19.00 / hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity.
• Opportunities for continued salary growth through performance-based incentive programs.
• Pay Level : 014
• FLSA Category : Nonexempt- Hourly

At BCBSND, we're committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates' unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases. We do not extend offers above the posted maximum.

A day in the life

The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans. This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.

Associate Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they develop the skills to succeed in the health insurance industry.

What you need to succeed

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

Additional company perks

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.