Field Technician Level 2

Level 2 Field Technician Locations : Chicago, IL; Ashburn, VA; Los Angeles, CA (downtown) & New York Compensation : $75,000–$85,000 Requirements : Must have own vehicle (vehicle allowance & mileage provided) Overview The Level 2 Field Technician provides advanced field support for network installations, maintenance, and troubleshooting across multiple technologies. This role requires hands-on experience with Ciena, Cisco, and Juniper platforms, as well as strong skills in fiber installation, AC / DC power, and equipment racking. Key Responsibilities 24 / 7 Technical Support Deliver round-the-clock technical support as part of an escalation rotation. Respond promptly to network issues, outages, and incident notifications. Installation, Cabling & Wiring Perform equipment installation, cabling, and wiring to meet industry and customer standards. Install grounding equipment and infrastructure per customer specifications. Run, dress, and terminate power, fiber / ethernet, and console cables. Clean, inspect, and verify fiber quality. Label equipment, shelves, cables, and racks per site documentation. Testing, Maintenance & Troubleshooting Connect test sets or test routers for diagnostics. Measure light levels and support planned maintenance and circuit migrations. Troubleshoot hardware issues across routers, switches, servers, and optical devices. Rack, stack, and de-rack equipment as needed. Power & Site Management Work with and troubleshoot both DC and AC power systems. Perform router, switch, and server power cycles and soft reboots. Complete POP (Point of Presence) housekeeping, ensuring quality and compliance with site standards. Supervision & Buildouts Oversee third-party subcontractors working in POPs. Build cages and install equipment in customer and data center environments. Execute full rack builds and organize equipment layouts. Required Skills & Experience Technical Expertise Hands-on experience with optical transmission equipment (e.g., Ciena, Infinera). Strong fiber skills : patching, scoping, cleaning, lacing, and OPM usage. Working knowledge of configuring and supporting Cisco and Juniper routers and switches. Power & Data Center Skills Experience working with / testing AC and DC power systems. Background in data center and customer-premises installations. Troubleshooting & Networking Ability to diagnose issues using test equipment such as LSPM and fiber tools. Familiarity with Cisco / Juniper CPE devices, including console access and remote troubleshooting. General Skills Basic understanding of both Outside Plant (OSP) and Inside Plant (ISP) environments. Proven experience in Installation & Commissioning (I&C), network builds, and equipment turn-up. Strong PC skills, especially Microsoft Excel and other MS Office tools. Ability to work flexibly and adapt to changing operational needs. Compliance & Safety Knowledge of safety, environmental, and quality standards. Valid U.S. driver’s license.