Catering Sales

A Catering & Event Sales Manager is responsible for developing and executing strategies to meet and exceed sales goal expectations, servicing social and corporate clients throughout Metro Atlanta, Georgia, and Southeast in conjunction with their counterpart in production.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uphold the high standards of 1218 Kitchen Group's handbook and policies.
• Represent and uphold the 1218 KG's core values (CEASE) : Collaboration, Excellence, Adaptability, Sustainability, and Education.
• Prospect and actively solicit all types of new catering business through various methods, including cold calling, attending industry & community networking events, referrals, office visits, etc.
• Pursue, develop, and maintain client relationships through networking and prospecting, ensuring that prospects are converted to clients, and clients' expectations are met through effective communication, planning and customer service
• Establish and maintain relationships with industry influencers and key community and strategic partners for maximum exposure
• Collaborate with counterpart in production on team sales goal & sales plan development to achieve monthly, quarterly, and annual team sales goal targets
• Ensure all inquiries and leads are responded to in an enthusiastic and timely manner
• Provide excellent customer service and expertise to clients, supporting them from initial inquiry through menu and event development during the proposal and negotiations stage, ensuring customer satisfaction and retention
• Process correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely manner
• Conduct in‐house tastings for social / wedding / corporate events prior to event booking
• Conduct off‐site tastings / demos for potential new corporate delivery clients
• Conduct site tours / visits with potential clients prior to event booking
• Attend events day-of as needed to further client relationship and ensure customer satisfaction
• Work with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experience
• Remain current of national trends in the industry and local market changes to best serve clients
• Develop and maintain relationships with industry partners & outside vendors
• Attend weekly sales team meeting
• Handle and resolve customer complaints with the support of upper management
• Keep the Director of Sales informed of any issues occurring during the negotiations and sales process for each event
• Other duties as assigned by the Director of Sales

SECONDARY / SUPPORT DUTIES AND RESPONSIBILITIES

SUPERVISORY RESPONSIBILITIES

Indirectly supervise onsite staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing onsite work, addressing complaints, and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions