Lead Supervisor II

Lead Supervisor II

Coach is a global fashion house founded in New York in 1941. Part of the Tapestry portfolio, Coach is committed to innovation and inclusivity, crafting beautiful, lasting pieces that celebrate individuality.

Responsibilities

Sales

• Understand company objectives and collaborate with Store and Assistant Store Managers to align decisions with Company priorities.
• Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Partner with Store Managers to adapt store business strategies and personal selling techniques to enhance overall store and financial results.
• Use floor supervisor assignments to deliver strong metrics; remain results‑driven, including team selling and multi‑customer engagement.
• Hold the sales team accountable for personal sales and maximize clienteling strategies in partnership with management.
• Build credibility and trust with team and customers, serving as a personal fashion advisor to achieve business goals.
• Act as a brand ambassador in the local market to drive loyalty through events, associations, and mall initiatives.
• Provide solution‑oriented, forward‑thinking resolutions to customer issues and collaborate with Store or District Managers when necessary.
• Continue personal product knowledge development and remain aware of current collections.
• Recruit staffing that positively impacts sales and aligns with business needs.
• Coach, develop and motivate the team on a daily, weekly, and monthly basis to meet goals, delegate, empower, and encourage growth.
• Welcome feedback, adapt behaviors, and set short‑ and long‑term goals for performance development.
• Provide constructive feedback to staff and management to elevate performance standards.

Operations

Competencies Required

Additional Requirements

Schedule

Flexible schedule including nights, weekends, and holidays. Ability to work high‑traffic and special event days such as Memorial Day, Thanksgiving, Christmas Eve, and Mother’s Day.

Base Pay Range

$17.00 – $23.50 hourly

Benefits

Health (medical, dental, vision), life and disability insurance, 401(k) savings plan, paid time off, and employee discounts. For full details, visit Coach.com .

Employment Details

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualification and performed without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, or other legally protected characteristics.

Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.

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