Consumer Experience Senior Analyst

Consumer Experience Team Member

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Consumer Experience team plays a pivotal role in driving a data-informed approach to product developmentenhancing value, accelerating growth, and elevating customer experiences across our Store Brand portfolio. In partnership with product development teams, we ensure that new products and existing assortments consistently meet and exceed customer expectations.

This role is responsible for supporting all facets of the Store Brand Consumer Experience process, including competitive benchmarking, consumer feedback analysis, portfolio reviews, and implementing actionable solutions. Reporting to the Director of Consumer Experience, you will be part of the Business Growth & Intelligence team, leveraging your analytical and problem-solving skills to fuel Store Brand growth.

Additional Responsibilities Will Include :

• Collaborate with Product Development and Category Management teams to assess Store Brand product portfolios, delivering data-driven insights to identify opportunities to improve the customer experience.
• Manage collaborative external partnerships to garner digital feedback.
• Coordinate and manage project timelines aligned with Planogram schedules to ensure timely and successful product launches.
• Oversee consumer and colleague sampling initiatives to generate actionable insights on usability and product experience.
• Provide ad hoc support to Store Brand and Merchant teams as needed.

Required Qualifications

Preferred Qualifications

Education

Bachelor's degree or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :