Escalation Specialist
VirtualVocationsSpringfield, Massachusetts, United States3 days ago
Job type
- Full-time
Job description
A company is looking for an Escalation Specialist, NA AMOC.
Key Responsibilities
Monitor alarm systems and assist with troubleshooting efforts
Triage alarm signals and escalate issues to maintain equipment reliability
Manage communication tools to coordinate responses effectively
Required Qualifications
High school or equivalent diploma
Knowledge of Microsoft Office products and applications
Flexible schedule availability, including weekends and holidays
Experience in an IT / operations / call / command center environment
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Specialist • Springfield, Massachusetts, United States
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