Director of Channel Management

Director Of Channel Management

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

As the Director of Channel Management, you will lead a high-impact team responsible for driving revenue and long-term success across Lyra's indirect channels, including co-seller, reseller, and ecosystem partnerships. This role is focused on scaling and optimizing our partner activation engine, ensuring that existing relationships convert to measurable growth.

You'll oversee a team of Channel Managers, set strategic direction for partner lifecycle management, and serve as a key cross-functional leader connecting Sales, Marketing, Product, Customer Success, and Operations. This is a critical leadership role for someone who excels at turning partnerships into performancethrough data, playbooks, and relentless focus on execution.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote / virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Lead, mentor, and manage a team of Channel Managers responsible for co-sell, reseller, and ecosystem partnerships
• Set the strategic direction for partnership activation, revenue optimization, and lifecycle management across all partners
• Partner closely with Channel Directors to ensure seamless handoff from new partnership acquisition to ongoing activation and revenue generation
• Establish and own partner performance frameworks, including KPIs, QBR processes, and reporting standards for the partner management function
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Success, Legal, and Operations to ensure partner success and growth
• Develop and implement scalable playbooks for partner engagement, sales enablement, and joint GTM initiatives
• Executive point of escalation for key partners, ensuring issues are resolved quickly and relationships are strong
• Drive continuous improvement by analyzing partner performance, identifying bottlenecks, and implementing strategies to maximize revenue impact
• Represent the partner management function in leadership forums and strategic planning discussions
• Recruit, develop, and retain top talent within the partner management team

Qualifications

Annual salary is only one part of an employee's total compensation package at Lyra. We also offer generous benefits that include :

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.