Genesys Pure Engage

Job Location : Chicago, IL This position is an onsite role Duration of the Contract is long term Job Description : Competencies : Genesys Engage, CTI Genesys, Genesys Inbound Voice Role Description : ü Developing Workflows ü Application Upgrades ü Providing Architecture Solutions and Design changes Essential Skills : Genesys Framework , Eservices, VOIP routing multisite. Genesys Composer Routing Genesys Reporting(GXCI) Genesys WFM(Forecast Scheduling) Genesys Recording (Screen and Voice) Genesys Workspace Edition Knowledge of Omnichannel for Customer Service Experience in Agile software development and SCRUM methodology. Strong understanding of Cloud concepts – IaaS, PaaS, SaaS SQL database concepts Desirable Skills : Pure engage, Composer, ORF URN