Help Desk Specialist

Job Description

Help Desk Specialist

Fort Worth, TX

Technology Talent Services | CornerStone Staffing

CornerStone Staffing’s Technology Talent Services division connects skilled IT professionals with environments where they can contribute immediately and grow long term. We are seeking a Help Desk Specialist who combines strong technical troubleshooting ability with a professional, customer-focused mindset. This is an opportunity to provide hands-on support across a range of technologies while becoming a key resource in maintaining operational stability and efficiency.

Position Overview :

The Help Desk Specialist is responsible for delivering responsive, efficient technical support to internal users. This includes diagnosing and resolving a wide range of hardware, software, and network-related issues, contributing to system improvements, and helping lead support team functions. You’ll also participate in improving SLA performance and service delivery processes.

Key Responsibilities :

Technical Support and Troubleshooting

• Respond to and resolve incoming technical issues related to desktops, laptops, applications, and mobile devices
• Troubleshoot system problems independently and escalate as necessary using defined escalation procedures
• Support Windows and macOS operating systems, Microsoft Office Suite, and common enterprise tools

Incident Management and SLA Ownership

Team Collaboration and Process Improvement

End-User Support and Training

Reporting and Documentation

System Maintenance and Infrastructure Support

Other Responsibilities

Candidate Requirements :

Experience

Technical Proficiency

Professional Skills

Education

Why Work With CornerStone Technology Talent Services :

We connect IT professionals with the kind of opportunities that align with their skill set, values, and long-term goals. Our team understands technology environments inside and out. We don’t just match résumés — we match motivation, technical alignment, and cultural fit. Whether you’re looking for your next challenge or a new home for your tech career, we’re ready to advocate for your success.