Practice Manager - ENT Group

ENT Practice Manager Opportunity

Rare opening for an ENT Practice Manager supporting four physicians and four audiologists.

Primary Locations : Missouri Baptist Medical Center and Sunset Hills

Some periodic travel to Sullivan

Primarily day hours

If you have the following, this could be the position for you :

ENT, surgical practice or medical field background

Lean process management

EPIC

Change management

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Ballas ENT consultants is located on the campus of Missouri Baptist Medical Center located in Town & Country, Missouri. The medical practice specializes in Otolaryngology and Audiology.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include : direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting / coordinating financial and administrative activities as assigned.

Responsibilities

• Manages individuals including but not limited to : onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet / support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and / or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
• Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Preferred Requirements

Benefits and Legal Statement

BJC Total Rewards

At BJC were committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

To learn more, go to our Benefits Summary

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer