Talent.com
Director of Sales and Marketing

Director of Sales and Marketing

Marriott International IncLahaina, HI, United States
1 day ago
Job type
  • Full-time
Job description

Job Description

JOB SUMMARY

Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

Required :

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
  • Preferred :

  • 4 year college degree.
  • Demonstrated skills in supervising a team.
  • Lodging sales experience.
  • Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
  • CORE WORK ACTIVITIES

    Managing Sales Activities

  • Manages the development of a strategic account plan for the demand generators in the market.
  • Manages the property's reactive and proactive sales efforts.
  • Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
  • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
  • Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.
  • Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
  • Attends sales strategy meetings to provide input on weekly and overall sales strategy.
  • Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
  • Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
  • Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
  • Serves as the sales contact for customers; serves as the customer advocate.
  • Serves as hotel authority on sales processes and sales contracts.
  • Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
  • Participates in sales calls with members of the Sales and Marketing team to acquire new business and / or close on business.
  • Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
  • Supports the General Manager by coordinating crisis communications.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
  • Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and / or other appropriate stakeholders.
  • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
  • Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives.
  • Interfaces with regional marketing communications for regional and national promotions pull through.
  • Performs other duties, as assigned, to meet business needs.
  • Building Successful Relationships

  • Develops strong partnerships with local organizations to further increase brand / product awareness.
  • Develops and manages internal key stakeholder relationships.
  • Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program / event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
  • Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / event.
  • Leadership

  • Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
  • Develops sales goals and strategies and verifies alignment with the brand business strategy.
  • Executes the sales strategy in order to meet individual booking goals for both self and staff.
  • Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
  • Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
  • Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and / or union requirements.
  • Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
  • Creates effective structures, processes, jobs and performance management systems are in place.
  • Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
  • Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
  • Maintains an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR.
  • Supports tools and training resources to educate sales associates on winning catering solutions.
  • Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
  • Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
  • Transfers functional knowledge and develops group sales skills of other discipline managers.
  • Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
  • Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
  • Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About the Team

    When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Create a job alert for this search

    Director Of Sales And Marketing • Lahaina, HI, United States

    Related jobs
    • Promoted
    Director of Sales and Marketing

    Director of Sales and Marketing

    Marriott InternationalLahaina, HI, US
    Full-time
    Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sale...Show moreLast updated: 1 day ago
    • Promoted
    Wireless Retail Sales Associate

    Wireless Retail Sales Associate

    SPECTRUMHaiku-Pauwela, HI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $22 / hour base pay, with the potential to earn $27 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show moreLast updated: 1 day ago
    • Promoted
    Travel Physical Therapist - $2,545 per week

    Travel Physical Therapist - $2,545 per week

    Anders GroupKaunakaki, HI, United States
    Full-time
    Anders Group is seeking a travel Physical Therapist for a travel job in Kaunakaki, Hawaii.Job Description & Requirements. Pay package is based on 10 hour shifts and 40 hours per week (subject to con...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    J1 Intern - F&B

    J1 Intern - F&B

    Highgate HotelsLahaina, HI, US
    Full-time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 13 hours ago
    • Promoted
    Director of Marketing

    Director of Marketing

    Marriott InternationalLahaina, HI, US
    Full-time
    Directs the development, production and implementation of all marketing strategies and related projects associated with the propertys revenue and marketing objectives. Partners with the Vice Preside...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Director of Sales and Marketing

    Director of Sales and Marketing

    Hawaii StaffingLahaina, HI, US
    Full-time
    Sheraton Maui Resort & Spa Sales Management Position.Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering reven...Show moreLast updated: 13 hours ago
    • Promoted
    Anatomic and Clinical Pathologist

    Anatomic and Clinical Pathologist

    Sante Consulting LLCMaui, HI, US
    Full-time
    Quick Apply
    Practice Setting : Commercial Lab.Subspecialty Focus : Anatomic / Clinical Pathologist.Candidates should be board certified in AP / CP with strong surgical pathology / cytopathology skills and clinical lab...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Sales Representative

    Retail Sales Representative

    SPECTRUMKihei, HI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $20 / hour base pay, with the potential to earn $25.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 17 days ago
    • Promoted
    Retail Sales Consultant

    Retail Sales Consultant

    SPECTRUMWaihee-Waiehu, HI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $20 / hour base pay, with the potential to earn $25.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 1 day ago
    • Promoted
    Retail Sales Specialist

    Retail Sales Specialist

    SPECTRUMKihei, HI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $20 / hour base pay, with the potential to earn $25.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 17 days ago
    • Promoted
    Retail Customer Sales Specialist

    Retail Customer Sales Specialist

    SPECTRUMKihei, HI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $22 / hour base pay, with the potential to earn $27 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show moreLast updated: 1 day ago
    • Promoted
    Distribution Engineer

    Distribution Engineer

    Leidos IncKahului, HI, United States
    Full-time
    We challenge our staff with interesting assignments that provide them with an opportunity to thrive, professionally and personally. For us, helping you grow your career is good business.We're lookin...Show moreLast updated: 30+ days ago
    • Promoted
    Vacation Sales Executive

    Vacation Sales Executive

    Capital VacationsLahaina, HI, United States
    Full-time
    Blended Sales Professional - Capital Vacations in Kahana Falls!.Capital Vacations is the fastest-growing brand in our segment of the hospitality industry. We offer best-in-class products, access to ...Show moreLast updated: 1 day ago
    • Promoted
    Director of Sales

    Director of Sales

    Highgate Hotels, LPLahaina, HI, United States
    Full-time
    The Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales / Catering Administrators / Coordinators / Administrative Assi...Show moreLast updated: 6 days ago
    • Promoted
    General Manager - Star Noodle

    General Manager - Star Noodle

    Old Lahaina LuauLahaina, HI, United States
    Full-time
    Career Opportunities with Na Hoaloha Ekolu.Share with friends or Subscribe!.Are you ready for new challenges and new opportunities?. Current job opportunities are posted here as they become availabl...Show moreLast updated: 14 days ago
    • Promoted
    Director of Sales and Marketing

    Director of Sales and Marketing

    MarriottLahaina, HI, United States
    Full-time
    Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761VIEW ON MAP ().Functions as the leader of the property’s sales department for properties with bookings over ...Show moreLast updated: 2 days ago
    • Promoted
    Retail & Commercial Sales Manager

    Retail & Commercial Sales Manager

    COSENTINOMaui County, HI, US
    Full-time
    Commercial and Retail Sales Manager located in Hawaii to be part of our center located in Honolulu, who will have the opportunity to work in a multinational environment, in full expansion, surround...Show moreLast updated: 27 days ago
    • Promoted
    Retail Sales Associate

    Retail Sales Associate

    SPECTRUMWaihee-Waiehu, HI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $20 / hour base pay, with the potential to earn $25.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 1 day ago