People Operations Assistant (US)

People Operations Assistant (US)

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we'd love to hear from you.

Job Description

Join Our HR Team as a People Operations Assistant - Entry Level Opportunity!

Are you passionate about making a real difference in people's working lives? We're looking for a People Operations Assistant who will be at the heart of supporting our employees through every stage of their journey with us. This isn't your typical administrative role - you'll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

In this role, you'll be solving problems, answering questions, and ensuring our people feel supported and valued. Whether someone is starting their first day, celebrating a promotion, or navigating a life change, you'll be there to guide them through the process with care and expertise. You'll work with cutting-edge systems, collaborate with teams across the business, and see firsthand how your work contributes to creating an exceptional workplace culture.

The best part? We believe in growing our own talent. If you have the right attitude and core skills, we'll provide all the training and development you need to excel. No prior HR experience required - just bring your passion for helping others and your eagerness to learn.

What You'll Be Doing

• Delivering exceptional customer service to employees across all their workplace needs
• Managing employee queries with speed, accuracy, and genuine care
• Supporting key employee milestones from onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teams to solve complex challenges and implement improvements
• Contributing to projects that shape how we support our people

Why You'll Love Working With Us

Qualifications

What we're looking for :

Additional Information

What we offer in return :

What you should know :

Being Yourself at Taylor & Francis

If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and / or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.