Compensation Planning & Operations, Senior Manager

Senior Manager Of Compensation Planning And Operations

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

We are seeking a Senior Manager of Compensation Planning and Operations to manage the design, implementation, and operational execution of our Customer Success compensation strategy. This is a critical, high-visibility role responsible for supporting Salesforce's revenue goals by ensuring our compensation plans motivate our sales teams and drive business performance. You will manage key components of the compensation lifecycle, from annual planning support to operational execution and attainment calculation. You will partner closely with leadership across Customer Success, Finance, and HR to execute and maintain a world-class compensation framework. Success in this role requires deep expertise in compensation, strong business acumen, process excellence, project management, and the ability to manage complex operational processes at scale.

Key Responsibilities

• Support the end-to-end annual compensation planning process, collaborating with leadership on plan design, modeling scenarios, and policy implementation (e.g., new hires, LOAs).
• Manage day-to-day compensation operations, ensuring the accurate and timely calculation of quarterly attainment and payouts. Oversee KSO / MBO assessment processes, exception handling, and audits.
• Partner on the systems and tools strategy for compensation. Manage the configuration, maintenance, and optimization of compensation payment and forecasting tools to drive automation and efficiency.
• Manage the compensation forecasting process, providing regular attainment and payout forecasts to leadership. Conduct deep-dive analysis to explain variances to forecast, identify trends, and provide actionable insights on performance.
• Manage all compensation-related impacts of Go-to-Market changes, including updating targets, quotas, and resource carving to ensure alignment with new territories or account scopes.
• Develop and deliver comprehensive documentation, socialization, and enablement materials for new compensation plans and processes to ensure clear understanding and adoption across the organization.
• Build and maintain strong, collaborative relationships with key stakeholders in Sales, Finance, HR, and Operations to ensure alignment and execute compensation strategies effectively.

Qualifications & Experience

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.