Customer Service Representative (Atlanta)

About the Role

Were looking for a Consumer Services Representative to join our dynamic team! This role is all about delivering exceptional support across multiple channelsphone, email, and social mediawhile ensuring every customer feels heard and valued. Youll be the first point of contact for warranty support, troubleshooting, and product guidance.

What Youll Do

• Handle inbound and outbound calls (team averages ~100 calls daily) and email inquiries.
• Manage social media interactions using guided responses.
• Process refunds, returns, and wire transfers with accuracy and care.
• Collaborate with Accounting, Product Integrity, Product Development, and Legal teams .
• Use our homegrown system and maintain encrypted communications.
• Troubleshoot product issues and guide customers through assembly and safety steps.
• Ensure timely resolution for every customerno strict time limits, just quality service.

What Were Looking For

Preferred Skills

Why Join Us?

Ready to make a difference? Apply now and help us deliver top-tier consumer experiences!