Commercial HVAC Service Technician

Service Technician – Level 3

• Department :

Service

• Reports to :

Service Manager

• FLSA Status / Type :

Non-Exempt / Full-Time

• Work Hours :

Available during Core Business Hours – 7 : 00 AM – 5 : 00 PM; Available for service calls after hours.

• Level / Salary Range :

$30.00 - $42.00

• Position Summary :

To provide maintenance on commercial heating and air conditioning systems according to company standards providing the customer with a high-quality experience.

• Required Qualifications / Achievements :

High School Diploma

Gas Service License

Lift License

Confined Space Certification

EPA Certification

Heating / AC Certificate

OSHA 30

NFPA 70E

Rigger and Signal Certification

Possess proper hand tools

Willingness to invest time in seminars and classes (Continued education)

Demonstrate commitment to customer service skills

Ability to turn in timecard without assistance and on time!

Ability to do a full compressor change out

Demonstrate Mechanical Aptitude

Valid Driver’s License

Insurable driving record

Ability to work from 28’ Extension Ladder

Ability to work from 12’ Step Ladder

Ability to work from different heights

Ability to operate power & hand tools safely

Ability to complete math calculations correctly

Ability to load and unload trucks as needed

Ability to follow written and verbal directions

Ability to communicate in English

Ability to comply with all Safety Rules

Understanding of hydronics

Understanding of air flow; the effects or lack-there-of

Ability to complete combustion test

• Essential Functions and Responsibilities :

Attendance is an essential function of the job

Operate Company Vehicle

Follow instructions from Supervisor or Dispatcher

Accurately complete work in a timely manner

Report problems with company tools or vehicles promptly

Have the ability to work staggered schedules if required.

Ability to take “on-call” responsibilities

Maintain a professional appearance at all times. Must

to adhere to company dress code / uniform policy

Limit use of vulgar language

Willingness to continue education

Learn new skills

Properly run condensate drains per code

Run refrigerant piping

Ability to install and program VFD (Variable Frequency Drives)

Ability to charge an AC / Refrigeration system

Knowledge and understanding of building controls

Ability to charge an AC / Refrigeration system

Ability to install HVAC systems, boiler systems and pumps

Properly use safety equipment, PPE’s such as gloves, hard hats, safety glasses, safety gear as per company policy

Properly fill out stock removal forms

Obtain positive customer reviews

Complete timecard reporting on a daily basis through the company timecard program

Service forms completed in the required time frames

Keep all items within traveling vehicles properly secure and tided down

Pick up parts from vendors when required

Safely work off of all ladders

Maintain and use power tools – drills, Sawzall’s, circular saws, piper cutters, shear, chop saw

Maintain and use hand tools

Maintain company vehicle; maintenance program

Keep company vehicle and tools in clean and orderly conditions

Report vehicle deviancies; such as tires and oil changes etc.

Report to Dispatcher when arriving and leaving a call or job site

Complete all service-related forms

Ability to assess amount of time to complete a task

Understanding of chillers, pump curves and hydronic piping

Understanding of controls

VRF Service and install

Arrive at jobsite at scheduled time and location as dispatched

Relocate from one jobsite to another as dispatched during a workday

Report equipment issues to the Supervisor and Dispatcher promptly

All tool purchases require Supervisor approval

Purchase Orders are Vendor specific (Cannot be uses at another Vendor)

Do not smoke on customer premises or property

Maintain all licenses and certifications

Properly prepare job site using drop cloths, moving furniture and prepare surface areas using floor protectors

Basic knowledge of wiring HVAC systems

Properly follow safety guidelines and protocols required by the customers and general contractors

Properly follow the stock removal and inventory protocols

Keep job site clean and orderly on a daily basis

Remove and Sweep up daily

Dispose of trash regularly

Knowledge and ability to properly complete cleaning and maintenance of cooling and heating coils

Ability to remove and install replacement HVAC systems

Ability to assemble stock required list for the installation of HVAC systems

Obtain PO

In-depth knowledge of wiring HVAC systems

Use and perform workflow process on the service software through the mobile devices

Obtain knowledge of building automation systems and their functions

Know Standard Pressure Test procedures

Triple EVAC

Superheat / sub cooling

Charging an existing unit

Understand charged based off of TXV or fixed metering device

Understand what are non-condensable’ s

Take oil sample / Acid test

Line set flush

Brazing

Ability to trouble shoot boilers

Ability to determine parts that are susceptible to failure; such as pulleys, shives, heat exchanges, and pump seals

Knowledge of how to purge water systems

Ability to carry 100 lbs. overhead with assistance

Ability to work independently

Pump rebuilds

Ability to maintain cooling towers

• Success Factors / Job Competencies :

Motivated work ethic

Attendance

Demonstrated mechanical aptitude

Positive attitude

Proficiency in using tools

Excellent communication skills

Strong team player

Willingness to continue education

Willingness to mentor apprentices

• Physical demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

• Physical Demands
• While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. They will use their hands to finger, handle or feel objects, tools or controls. Employee must occasionally lift and / or move objects weighing 50-100lbs. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.
• Work Environment

While preforming the duties of this position, the employee is exposed to weather conditions at that time.

Work in confined spaces for short periods of time. (Must be certified)

It is recommended you keep a second pair of clothing with you based on weather conditions.

• Performance Standards :

Certain key business indicators that will measure the effectiveness of this job description. These include the following :

Customer compliments or complaints.

Legible and complete paperwork

Demonstrated ability to work independently and without direct supervision

Ability to be a self-starter

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You should be proficient in :

• HVAC / R Systems
• Mechanical Troubleshooting Skills
• Electrical Troubleshooting
• OSHA 10-Hour Certification (OSHA 10)
• Environmental Protection Agency (EPA) Certification
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair
• Boiler Certification
• Boiler Troubleshooting
• Boiler Operation
• Service

Machines & technologies you'll use :

• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC)
• Servo Motors