Senior Manager of Process Improvement and Reporting

Senior Manager, Process Improvement And Reporting Management

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

We are seeking a highly motivated and results-driven Senior Manager to lead process improvement and reporting management initiatives for the AT&T account team. The ideal candidate will be responsible for identifying opportunities to enhance operational efficiency, reduce waste, and optimize workflows through innovative solutions, including the strategic use of AI and automation. This role will play a critical part in driving continuous improvement and ensuring the team operates at peak performance.

Position Objective

• Lead and implement process improvement initiatives to streamline workflows, reduce inefficiencies, and enhance overall productivity.
• Identify and eliminate waste in current processes to save time and resources.
• Develop and execute strategies to integrate AI and automation tools into daily operations, enabling the team to work smarter and more effectively.
• Collaborate with cross-functional teams to analyze current processes, gather feedback, and recommend actionable improvements.
• Manage and oversee the development of comprehensive reporting systems to track key performance metrics and ensure data-driven decision-making.
• Monitor and evaluate the effectiveness of implemented changes, making adjustments as needed to achieve desired outcomes.
• Foster a culture of continuous improvement by encouraging team members to identify and propose innovative solutions.
• Stay abreast of industry trends, emerging technologies, and best practices in process improvement and automation.
• Provide leadership, mentorship, and guidance to team members, ensuring alignment with organizational goals

Minimum Qualifications :

Preferred Qualifications :

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.