Engineer, Customer Support

G'day!

We are ServiceRocket

• ?? , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you

Visit our website to learn more and become a part of our Rocketeer Nation.

Are you passionate about working with the latest ground-breaking, disruptive technologies?

Do you pride yourself on learning quickly?

Do you consider yourself a Linux specialist (for example, deep knowledge with at least two years experience)?

If you join our Docker team, you are guaranteed to fully enjoy your work every day! In addition to engaging with clients (global leaders and household names) to solve challenging technical issues and having fun while collaborating with your teammates, you will be working with world-class, latest disruptive technologies.

We are seeking a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

What you'll be doing ??

What you'll bring to the table ????

This role includes shift coverage in one of these schedules (in Pacific Time) :

Nice to have :

Your Comp ??

The US annual pay range for this Level 3 position is between $77,000 to $87,000 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The pay range is the base pay being offered combined with our company-wide bonus plan. In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location.

Perks ?????

cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process ??

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Although the position is hybrid / remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance / sponsorship or relocation assistance.

RECRUITING FRAUD ALERT : Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https : / / www.servicerocket.com / join-us. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.

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