Technical Support Engineer

A company is looking for a Technical Support Engineer to assist clients in the banking industry with software for processing SBA loans.

Key Responsibilities

Provide technical support for clients using SBA loan origination software, ensuring prompt issue resolution

Troubleshoot software-related issues and assist clients with software configurations and updates

Collaborate with internal teams to identify and resolve customer issues effectively

Required Qualifications, Training, and Education

Bachelor's degree or equivalent experience in a technical field

3+ years of experience with SBA loans or in a similar technical support role in the financial services industry

Familiarity with banking software and understanding of software development and troubleshooting processes

Experience with support ticket systems and CRM tools

Proficiency with MS Office 365 and collaboration tools