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Customer Success Manager

Customer Success Manager

QuoteWerksOrlando, FL, United States
6 days ago
Job type
  • Full-time
Job description

Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL.

We’ll Provide :

  • Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays
  • Salary range of $45,000 - $60,000, plus quarterly bonus opportunities
  • A set schedule of 8 : 45am-5 : 15pm to help promote work / life balance
  • Small team, big impact - your work will directly shape the customer experience and company growth
  • Collaborative, supportive culture where your voice matters
  • Opportunities for continued growth and learning

What You’ll Do :

  • Serve as the first point of contact for all product, feature, and account questions from existing customers via phone and email
  • Maintain strong, long-lasting customer relationships
  • Ensure customers’ needs are understood and satisfied
  • Create sales quotes and detailed proposals
  • Own the onboarding process, ensuring each customer launches successfully and adopts key features quickly
  • Interact with our reseller partner channel
  • Collaborate with internal teams to execute projects and campaigns
  • Provide product demonstrations
  • Increase sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customers
  • Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies

    • Skills You’ll Need :

  • 2–5 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus)
  • Experience managing client accounts
  • Comfortable making outbound phone calls
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Positive and outgoing disposition
  • Familiarity with CRM or accounting software is a plus

    • Next Steps :

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    Customer Manager • Orlando, FL, United States