Restaurant Concierge

Job Description

Job Description

Description : BOA Steakhouse is now hiring a Restaurant Concierge / Maître D’ to join our team!

BE A PART OF OUR OPENING TEAM at BOA Steakhouse located at The Grand Canal Shoppes at The Venetian Resort.

BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Las Vegas.

What You’ll Do :

As the lead member of the front-of-house service team, the Maître D’ manages the dining room staff, greets customers and ensures the highest possible standards of service. Further responsibilities include setting the ambience and atmosphere of the restaurant, supervising the overall appearance and acting as the primary liaison between the kitchen and dining room. The Maître D’ creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities :

• Effectively lead a team of hospitality professionals to deliver outstanding service and superior guest experiences.
• Act as the liaison between the kitchen and front-of-house staff to guarantee that a common vision is shared.
• Have an extensive knowledge of our restaurant's food offerings and beverage program.
• Reinforce company standards, including uniform, grooming and timeliness of employees.
• Assist in handling payments from guests, manage the cash register and prepare payroll as needed.
• Inspect dining and service areas, equipment and storage areas for organization and cleanliness.
• Perform station opening / closing and side work duties for every shift.
• Relay all guest comments or suggestions to the restaurant manager on duty.
• Assess customer complaints and inquiries and assist the restaurant manager in resolving guest complaints.
• Report all equipment problems and maintain issues to management and request work orders for repairs.
• Ensure compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
• Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye”
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Requirements :

What we are looking for :

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.