Technical Support Representative (Remote)

Overview

Job Title : Technical Support Representative (Remote)

The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. You would be the human connection between customers and their technology. Using your own personal touch, you will answer questions about products and services while enriching customers' lives. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

JOB DESCRIPTION

The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support Representative working from home, you will :

Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Be an amazing problem-solver

Maintain broad knowledge of client products and / or services, such as : smartphones, tablets, computers, and wearables; Familiarity with iOS and / or MacOS, or comparable technology is preferred

Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Remote) role include :

1+ year of customer service experience

A high school diploma or GED

Strong focus on building customer relationships

Comfortable using and explaining technology

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking with strong problem solving skills

Eagerness to learn new technologies

Strong problem-solving skills with the ability to ask probing questions to come to a resolution

Strong computer navigation skills and PC knowledge

The availability to work during the Hours of Operation : 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

A desktop or laptop to complete PC and internet testing; A work computer will be provided

High Speed internet (no wireless / hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)

Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include :

The base salary for this position is $17.31 / hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

DailyPay enrollment option to access pay "early," when you want it

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

Company networking opportunities with organized groups in the following topics : Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location : USA, OH, Work-at-Home

Language Requirements :

Time Type : Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https : / / www.concentrix.com / resource / job-applicant-privacy-notice-for-california-residents / )

Eligibility to Work :

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed :

Currently, this position may be performed only in the states listed here (https : / / jobs.concentrix.com / global / en / advisor-positions) .

EEO Notice :

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites :

• English : https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12.pdf
• Spanish : https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRightsSp6.12.pdf

To request a reasonable accommodation please click here : https : / / jobs.concentrix.com / global / en / reasonable-accomodation

If you wish to review the Affirmative Action Plan, please click here : https : / / jobs.concentrix.com / global / en / affirmative-action

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