Strategic Account Manager

What's the role?

The role of Hilti North America (HNA) Strategic Account Manager (SAM) is to own the relationship of the customers within a specific region represents the largest opportunity for large customer business. This role is responsible for developing executive relationships in partnership with the regional manager and division manager. This includes developing strategic direction and gaining share of wallet through specific strategic initiatives and solutions offerings. This position coordinates the collaboration of the Hilti team and owns the task of developing relationships up, down, and across the customer's organization. The incumbent in this role deeply understands Hilti's product, software, and service solutions. The Strategic Account Manager will work upstream to deliver value (improve business processes / work methods), establish Hilti as a trusted partner and position Hilti for sustainable and accelerated growth. The Strategic Account Manager will cover approximately 10 large accounts.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Make outside, face-to-face sales to an assigned set of customers, often through direct assignment within a geographic area while strengthening the company's position or market shares within the assigned group of accounts
• Build account development plans for up to ten hierarchies to drive key strategic topics, project and account standards on local opportunities
• Work under the guidance of strategic business developers to implement framework agreements locally
• Demonstrate consultative selling; collaborate with the customer to analyze and assess the need for a product or service
• Demo Hilti products and services in person, face-to-face, with customers.
• Identify the key roles on a jobsite and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction / industrial companies.
• Collaborate with a variety of departments (materials management, logistics, credit, marketing, technical services, and customer service)
• Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory.
• Participate in construction industry trade organizations to build relationships and network of contacts as well as understand local competitor value offerings in relative trade.

Hilti North America has ranked on Selling Power's list of "Best Companies to Sell For" for 20 consecutive years.

What do we offer?

Our Strategic Account Managers earn between $73,000 - $87,000 + up to $24,000 in commissions for their first year if all sales goals are met. The Strategic Account Manager role offers an uncapped bonus potential. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

In addition to salary, we offer :

What you need is :

Why should you apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.