Customer Operations Specialist

Job Description

We're hiring a Customer Operations Specialist for a high growth European VC start-up who have recently launched into the US.

Based in Chicago (hybrid / flexible), this is a great opportunity to join a innovative tech focused business, that's fast paced and high autonomy.

This is a newly created position that will play a central role in ensuring customers succeed, whilst maximizing the value they get from the company's products and services.

Key Responsibilities :

Supply Chain Administration

• Manage all supply chain administrative tasks to support timely delivery of services.
• Confirm purchase order (PO) details with buyers and raise POs with suppliers.
• Monitor platform automation performance, reconcile invoices, and follow up on payments.
• Own the end-to-end supplier onboarding process, including collecting key documents (e.g., credit forms, certifications), validating information, and ensuring timely setup in systems.

Customer Operations & Support

Data & Reporting

Collaboration & Process Improvement

Experience required