Spanish Bilingual Customer Experience Agent

Customer Experience Agent

As a Customer Experience Agent, you are the first point of contact and the voice of the client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. As a Customer Experience Agent, you will :

• Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members' needs while collaborating with internal teams to ensure full resolution.
• Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.
• Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
• Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
• Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

Skills : Bilingual, Spanish, Empathy, Customer support, Customer service, Help desk support, Outbound, Support, Technical support, Call center, Help desk, Customer service oriented, Customer service skills, Inbound Memory Care, Hospice, Oncology

Pay and Benefits : The pay range for this position is $22.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type : This is a fully onsite position in Houston, TX. Application Deadline : This position is anticipated to close on Oct 31, 2025.

About TEKsystems : We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.