Account Manager

Job Description

Job Description

JOB OVERVIEW

Job Location : USA - Remote

Job Type : Remote

Department : Sales

Reports To : Sales Manager

Shift : 9AM - 5 : 30PM

OVERVIEW

Are you ready to make a significant impact as our next Account Manager? At our company, you'll be at the forefront of our client relationships, fostering strong partnerships that drive both client satisfaction and company growth.

As the main point of contact for assigned accounts, you'll delve into their needs, address their concerns with precision, and craft bespoke solutions that exceed expectations. Your role will involve managing a diverse portfolio of client accounts, including reactivating and nurturing dormant accounts, where you'll uncover opportunities for upselling and cross-selling, ensuring our clients maximize the value of our offerings. Your experience in selling medical equipment will be particularly valuable as you engage with healthcare professionals and facilities.

Collaboration will be key as you work closely with our dynamic sales, marketing, and customer support teams to deliver unparalleled service and innovation. If you thrive on building bridges, driving business success, and delivering exceptional value, join us in shaping the future of client management excellence.

RESPONSIBILITIES

• Develop strong, long-lasting relationships with clients by understanding their needs, preferences, and business goals. Establish trust and rapport to become a reliable advisor.
• Oversee the health and status of assigned accounts, ensuring clients are satisfied and their expectations are met or exceeded. Proactively identify and address any potential issues.
• Serve as the main point of contact for clients, managing all communications and inquiries. Ensure timely and effective resolution of client concerns and requests.
• Identify and pursue opportunities to expand accounts through upselling and cross-selling strategies. Develop and execute strategic plans to increase client spend and maximize revenue.
• Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
• Act as the quarterback for client-related initiatives, coordinating with various departments to ensure seamless execution of projects and initiatives.
• Maintain a strong understanding of our products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
• Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
• Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
• Collaborate with clients to develop tailored strategies that align with their business objectives and drive mutual success.
• Provide training and support to clients on product usage, best practices, and new features. Ensure clients are fully utilizing our products to their maximum potential.
• Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.

CULTURE COMPETENCIES

Requirements

QUALIFICATIONS

Experience selling to physician offices or surgical centers.

Proven track record in hard selling and growing a company through the sale of medical equipment, pharmaceuticals, or aesthetics (a plus).

Experience selling products rather than services.

Familiarity with distributor networks.

Established distributor relationships.

Experience working with GPOs, either currently or in the past (a plus).

Strong ability to build and maintain professional relationships with clients.

Demonstrated success in driving account growth and achieving sales targets.

Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively.

Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.

Skilled negotiator with the ability to close deals and manage contract renewals.

Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.

In-depth knowledge of our products and services, and the ability to learn new products quickly and features.

4+ years Account Management experience

Benefits

15 days PTO

20 days PTO after 3 years

2 Floating Bank Holidays

401k

Health Insurance

Company Laptop