Escrow Operations Manager

Escrow Operations Manager

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. Responsible for operational functions related to providing escrow services to customers. The position may be specific to a particular business segment or a combination of business segments / groups depending on the structure of the organization. May be responsible for production operations of a large group. May be accountable for internal and offshore production units. Typically manages employees but may act as a functional manager with no direct reports.

Essential Functions

• Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process.
• Typically manages production roles but may act as a functional manager with no direct reports.
• May have some administrative management duties; does not have Branch Management oversight.
• May support residential and / or commercial transactions.
• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
• Acts as a liaison with Escrow / Branch managers and leaders of other functions / operations / business units and provides feedback and resolution on escalated issues, process issues / changes and results. Coordinate and monitor efforts between groups. Represents escrow's involvement with changes to processes.
• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management.

Job Complexities

Supervision Received or Extended

Impact

Knowledge and Skills / Technology Used

Typical Education

Typical Range of Experience

The pay range for this role is $75,375.00 - $100,475.00. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and / or responsibilities from time to time, as needed.

By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.