Customer Service Representative

Full-Time Multiple Shifts Available

M-F 8am-5pm

M-F 9am-6pm

M-F 10am-7pm

M-F 11am-8pm

About the Role

As a Customer Service Representative you will be the first point of contact for patients caregivers and healthcare professionals helping them navigate support services prescription access and education resources. Your role is critical in ensuring patients receive timely assistance and compassionate service while maintaining accurate case documentation and coordinating with external healthcare partners.

You will work within a multidisciplinary team where your communication attention to detail and problem-solving skills directly contribute to improving patient outcomes.

What Youll Do

Serve as the initial contact for patient and provider inquiries evaluating call purpose and determining the appropriate next steps.

Assess needs prioritize urgency and triage communication to internal and external resources.

Enroll customers into Patient Services programs and educate them on available support.

Maintain accurate and timely records in the patient services database (CRM) .

Follow up with physician offices pharmacies insurance partners and other stakeholders to ensure patients receive necessary services.

Provide information on Patient Services programs and related initiatives in a clear and supportive manner.

Participate in special projects and workflow improvements as needed.

Youll Thrive Here If You

Enjoy helping people

Remain calm and solution-focused during busy moments

Value accuracy and organization

Want to build a long-term career in healthcare support and patient services

Requirements

What You Bring

Previous experience in Specialty Pharmacy Healthcare Services or Customer Service .

Strong computer proficiency including Microsoft Office email platforms and web-based applications.

Ability to compose accurate documentation and navigate CRM or case tracking systems (Salesforce experience preferred).

Demonstrated success working in high-volume fast-paced or high-pressure environments.

Strong multi-tasking time management and prioritization skills.

Dependability professionalism and a strong work ethic.

Receptiveness to feedback with a commitment to continuous improvement.

Understanding of challenges faced by patients dealing with medical conditions is helpful.

Benefits

Why Choose Us

Meaningful Patient Impact

Your work directly affects patients ability to access essential medications treatment programs and support resources making a real difference every day.

Career Growth & Development

We promote from within whenever possible. Our Advance Gold professional development program provides training mentorship and clear growth paths across the organization.

Innovative & Technology-Forward

We combine healthcare expertise with advanced software and data tools to make medication access smoother and more efficient for patients and providers.

Award-Winning Workplace Culture

Recognized as a Best Place to Work for two consecutive years we foster a collaborative supportive and mission-driven environment.

Hybrid Work Option

After 120 days of meeting performance and attendance expectations eligible team members can transition to a hybrid work-from-home schedule.

Comprehensive Benefits (Post-Permanent Conversion)

Competitive compensation structure

401(k) with matching and immediate vesting

Medical dental vision coverage

Company-paid life and short-term disability insurance

Professional development opportunities

Required Skills :

What You Bring Previous experience in Specialty Pharmacy Healthcare Services or Customer Service. Strong computer proficiency including Microsoft Office email platforms and web-based applications. Ability to compose accurate documentation and navigate CRM or case tracking systems (Salesforce experience preferred). Demonstrated success working in high-volume fast-paced or high-pressure environments. Strong multi-tasking time management and prioritization skills. Dependability professionalism and a strong work ethic. Receptiveness to feedback with a commitment to continuous improvement. Understanding of challenges faced by patients dealing with medical conditions is helpful.

Required Education : High School Diploma

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 21 - 21