Senior Business Process Analyst

Senior Business Process Analyst

Work mode : Hybrid

Onsite Location(s) : American Free Zone, San Franci, H, CR

Additional Locations : N / A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles :

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the role :

To establish exceptional customer service to both customers and BSC employees, ensuring that Intake projects on new service lines are launched successfully.

Your responsibilities include :

• Lead creation of new Service Lines in Commercial Support team
• Manage projects (with support of other team members) to ensure timeliness and quality.
• Drive process mapping to document processes.
• Actively participate in creating and maintaining documentation for department's Work Instructions (WI).
• Design alternative solutions or improve services to drive efficiencies.
• Act as a temporary Lead, being point of contact for new teams being created.
• Perform complex assignments related to creation of process, process improvements such as analyzing data and other documents for accuracy and reasonableness.
• Develop quarterly goals that are (SMART) and design ways to meet them.
• Create key performance indicator for departments to measure : Volume, Service level, quality, capacity and customer satisfaction among others.
• Perform monthly quarterly reviews with Manager and Director.
• Assist and design training and providing further knowledge to personnel.
• Research, follow-up, and resolve customer and employee inquiries.

What we're looking for :

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE : BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purposeimproving lives through your life's work.