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M365 Support Engineer

M365 Support Engineer

Tek SpikesBoston, MA, US
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description
  • Only qualified M365 Support Engineer candidates located near Boston, MA will be considered, as the position requires onsite presence
  • W2
  • Preferred Education :

    • Bachelor’s degree in computer science, Information Systems, or related field
    • Preferred Certifications :

    • Microsoft certifications :  M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
    • Required Skills, Experience, Knowledge and Expertise :

      SharePoint & Migration :

    • 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online
    • Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool
    • Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance
    • Ability to resolve common migration challenges (permissions conflicts, metadata mapping, and broken workflows)
    • Security & Compliance :

    • Expertise in configuring SharePoint Online and Power Platform security
    • Tenant / site-level permissions and role management
    • Azure AD integration for identity and access
    • Security and compliance features (DLP, sensitivity labels, retention)
    • Ability to enforce governance and best practices while balancing usability
    • Power Platform Support :

    • Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions
    • Strong troubleshooting skills for app performance, broken flows, and connector permissions
    • Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management)
    • Automation & Tools :

    • Proficiency in PowerShell scripting and PnP provisioning for automation
    • Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments
    • Documentation & Process Skills :

    • Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles
    • Ability to clearly communicate technical guidance to IT staff, vendors, and business partners
    • Soft Skills :

    • Strong problem-solving abilities, especially in migration and security
    • Excellent communication and collaboration skills with technical and business teams
    • Ability to manage multiple projects and support tickets simultaneously
    • Proactive, adaptable, and team-oriented
    • Preferred Skills, Experience, Knowledge and Expertise :

    • Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS)
    • Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

      Responsibilities :

    • Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, and Dataverse)
    • Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams
    • Develop and maintain migration runbooks, technical documentation, and user guides
    • Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions
    • Resolve migration, integration, and performance issues in a timely manner
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    Support Engineer • Boston, MA, US