Customer Service Representative
Rose InternationalLee's Summit, MO, US3 days ago
Job type
- Full-time
Job descriptionHigh School Diploma or equivalent experience Associate degree or equivalent experience Minimum 1 year of experience interacting with customers (call center, healthcare, customer service) Computer proficiency in Windows-based applications. Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience, empathy, and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal, and communication skills 6+ months of healthcare experience Support members with their pharmacy benefit plans through inbound calls Assist with prescription insurance, medication coverage, and mail-order prescriptions Provide solutions to simplify healthcare experiences for members Service a variety of clients and call types in a dynamic, evolving business environment Gain exposure to healthcare while expanding career opportunities within Client Take inbound calls to assist members with questions regarding their pharmacy benefit plans Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options Ensure members understand their coverage and assist in resolving issues Deliver excellent customer service through professionalism, empathy, and effective communication Maintain compliance with HIPAA and government regulations Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Date Posted : 10 / 02 / 2025
Hiring Organization : Rose International
Position Number : 489493
Industry : Pharmaceutical / Healthcare
Job Title : Customer Service Representative
Job Location : Lees Summit, MO, USA, 64063
Work Model : Hybrid
Work Model Details : Hybrid 06 weeks training in office
Shift :
Hybrid 06 weeks training in office
Shift Mon- Fri schedule with hours agreed upon with the business.
Employment Type : Temp to Hire
FT / PT : Full-Time
Estimated Duration (In months) : 7
Min Hourly Rate ($) : 18.00
Max Hourly Rate ($) : 19.00
Must Have Skills / Attributes : Call Center, Computer Literacy, Customer Service, Healthcare
Experience Desired : Previous Pharmacy call center experience. (3 yrs)
Required Minimum Education : High School Diploma or equivalent
Preferred Education : Associate degree
- C2C is not available
Job Description
Required Education
Preferred Education :
Required Qualifications / Skills / Experience :
Preferred Qualifications / Skills / Experience :
Customer Care Representative Overview :
Job Duties
Industry : Healthcare
Estimated Start Date : 11 / 14 / 2025
Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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Customer Service Representative • Lee's Summit, MO, US
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