Revenue Manager

Job Description

Job Description

Job Title : Revenue Manager

Location : Waikiki Resort Hotel, Honolulu, HI

Job Description

The Revenue & Reservations Manager is responsible for developing and implementing strategies to optimize room revenue, occupancy, and average daily rate (ADR) at the Waikiki Resort Hotel. This role leverages data-driven insights and competitive intelligence to maximize RevPAR while aligning with the hotel’s brand standards, inventory strategy, and operational capabilities. In addition to revenue management, the position oversees all reservation operations to ensure accuracy, efficiency, and excellent guest service. Through effective forecasting, pricing strategies, and team leadership, the Revenue & Reservations Manager plays a critical role in both the hotel’s financial success and service delivery.

Essential Duties and Responsibilities

• Analyze booking trends, market demand, and historical data to create dynamic pricing and inventory strategies.
• Monitor and manage rate parity and distribution across all booking channels (OTA, direct, GDS, etc.).
• Collaborate with Sales, Marketing, and Front Office teams to align on group pricing, promotions, and demand forecasts.
• Forecast occupancy, revenue, and demand weekly, monthly, and annually.
• Optimize inventory and pricing using Opera Cloud and associated revenue management systems.
• Conduct competitive set analysis, STR report reviews, and identify key market shifts.
• Evaluate channel performance, booking pace, and promotional effectiveness.
• Manage rate loading, restrictions, and yield controls in all systems.
• Participate in budget planning and support financial reporting with revenue metrics.
• Report regularly to senior management on performance, opportunities, and risks.
• Identify and implement automation tools and best practices to improve efficiency.
• Train and develop reservation team members to meet productivity and customer service goals.
• Identify and implement process improvements in both revenue management and reservations workflow.
• Lead and manage the Reservations team, ensuring prompt and professional handling of all individual and group bookings.
• Oversee daily reservations operations to ensure accuracy in inventory, rates, and guest details.

Qualifications

Preferred Skills

Physical Demands

Company Description

Waikiki Resort Hotel features a total of 275 rooms with 11 spacious suites, all inspired furnishings with roots of Hawaiiana and lore. Earthy tones depict the beautiful land, ocean, and sea of Waikiki.

Company Description

Waikiki Resort Hotel features a total of 275 rooms with 11 spacious suites, all inspired furnishings with roots of Hawaiiana and lore. Earthy tones depict the beautiful land, ocean, and sea of Waikiki.