Customer Service, Technical Support Representative (Part-Time, Burnaby)

Customer Service, Technical Support Representative (Part-Time, Burnaby)

Location : Burnaby, British Columbia, CA

Req ID : 21631 Jobs by Category : Contact Centre Job Function : Customer Care Status : Part Time Schedule : Regular

At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package including benefits.

You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support.

Also, in order to insure your success in your new role, you will be provided with up to 14 weeks full-time paid training for which you must be available to attend and a starting wage of $24.09 per hour.

Working in an established world-class contact centre that offers excellence in post-sales support for TELUS products and services, you will provide world-class technical and non-technical support in a call centre environment to our customers.

You will also interpret customer requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and / or ensure and appropriate transfer to the responsible department when required.

Our culture supports a learning-based environment supported by pay-for-performance and a personal life balance. In many of our contact centres there are opportunities for you to become eligible for our At Home Agent program.

The TELUS At Home Agent Program is an innovative work arrangement that enables team members to carry out their work responsibilities from home, rather than from the traditional office location.

An At Home Agent is able to work from a dedicated workspace within their homes using the same desktop tools as a team member who works in the office.

Please note : Regular Part-Time Positions, Candidates must be available for weekly rotational shifts in a 24x7 operation, with a focus on evenings and weekends.

Essential qualifications :

• A related post-secondary education or equivalent experience
• Experience and / or knowledge of a customer service environment
• Excellent customer service and problem-solving skills
• Bilingual (English / French), mandatory for locations in Qubec
• A positive, friendly attitude with the willingness and ability to sell
• An understanding of the sales process
• Ability to learn and share information with others
• Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks

Assets :

• One year of direct front-line customer support or service experience, preferable in a technical or operating systems support role
• Working knowledge of the Internet, Internet technologies, and technological / industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity
• Technical knowledge of voice products and services
• Familiarity with trouble reporting systems
• An aptitude for recognizing and creating sales leads
• Experience in a Windows environment
• Experience in any sales or customer service role (e.g. retail, call centre, IT support)

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most.

When you join our team, youre helping us make the future friendly. Were committed to diversity and equitable access to employment opportunities based on ability your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Contact Centre

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.