IT Help Desk Support Tier 1

Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology have a passion for customer service and desire to grow in the field of IT support apply today and become a vital part of our team!

Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.

Key Responsibilities will include :

• Technical Support : Provide advanced technical support to clients addressing complex hardware and software issues network configurations and system integration.
• Troubleshooting : Diagnose and resolve escalated IT issues applying analytical problem-solving skills to identify root causes and implement solutions.
• Client Communication : Maintain clear and effective communication with clients explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
• Documentation : Keep comprehensive records of technical issues resolutions and configurations to facilitate future troubleshooting and reporting.
• System Maintenance : Assist in the maintenance and monitoring of client systems ensuring they operate smoothly and proactively identify potential problems.
• Collaboration : work with other team members to escalate and delegate tasks and foster a cooperative work environment.
• Technical Expertise : Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
• Provide onsite local client support as needed
• Other related duties as assigned

Our ideal future team member will have :

Additional Information :

Full Time - Hybrid Role (3 days in office)

We offer a competitive salary and a comprehensive benefits package including medical dental vision and life insurance as well as a 401 (k).

All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired you will be required to provide documentation indicating your legal right to work in the U.S.

We are an Equal Opportunity Employer.

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1