Talent.com
PRO Services Specialist
PRO Services SpecialistFloor & Decor Holdings • Moorestown, NJ, US
PRO Services Specialist

PRO Services Specialist

Floor & Decor Holdings • Moorestown, NJ, US
14 days ago
Job type
  • Full-time
Job description

Floor & Decor Pro Services Representative

$15.50 - $20.90

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

  • This position is hourly, knowing it may include hours which could exceed eight hours in a day.
  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

  • Monday - Friday 7 : 00 AM - 8 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Pickup Hours :

  • Monday - Friday 7 : 00 AM - 7 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Benefits & Rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    Create a job alert for this search

    Service Specialist • Moorestown, NJ, US

    Related jobs
    Software Implementation Specialist

    Software Implementation Specialist

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Software Implementation Specialist to manage successful software implementations for clients.Key Responsibilities Conducts customer meetings to demonstrate software fea...Show more
    Last updated: 30+ days ago • Promoted
    Product Specialist – Cloud

    Product Specialist – Cloud

    ASB Resources • Trenton, NJ, United States
    Full-time
    Quick Apply
    Location : Trenton, NJ In-Person Interviews Show more
    Last updated: 2 days ago
    Managed Services Program Lead

    Managed Services Program Lead

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Managed Services Program Lead.Key Responsibilities Drive proactive partner enablement and guidance to ensure high-quality program delivery Act as the internal liaison ...Show more
    Last updated: 2 days ago • Promoted
    Sr. Specialist, Contracts

    Sr. Specialist, Contracts

    Clearance Jobs • Merchantville, NJ, US
    Full-time
    L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defens...Show more
    Last updated: 3 days ago • Promoted
    Product Services Analyst

    Product Services Analyst

    Chubb • Philadelphia, PA, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting clean and beautiful, ensuring the job title and description ar...Show more
    Last updated: 15 days ago • Promoted
    Program Specialist

    Program Specialist

    365 Health Services • Norristown, PA, US
    Full-time
    Our clients rely on us for superior care.Our employees count on us to equip them to do their jobs at the highest levels.We are dedicated, reliable, and ALWAYS accessible. The Program Specialist deve...Show more
    Last updated: 30+ days ago • Promoted
    Renewal Specialist

    Renewal Specialist

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Renewal Specialist I to manage and support contract renewals across K-12 school districts.Key Responsibilities Manage and track upcoming contract renewals, preparing an...Show more
    Last updated: 30+ days ago • Promoted
    Pre-Services Specialist

    Pre-Services Specialist

    Universal Health Services • King Of Prussia, PA, US
    Full-time
    One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. UHS) has built an impressive record of achievement and performance.Growi...Show more
    Last updated: 30+ days ago • Promoted
    GPO Implementation Specialist

    GPO Implementation Specialist

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a GPO Implementation Specialist responsible for implementing new continuum of care customers and ensuring their connections to distributors and vendors.Key Responsibilities...Show more
    Last updated: 1 day ago • Promoted
    Data Program Specialist

    Data Program Specialist

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Data Program Specialist to manage document workflows and data ingestion processes.Key Responsibilities Identify and categorize electronic documents related to unemploym...Show more
    Last updated: 1 day ago • Promoted
    Provider Contract Specialist

    Provider Contract Specialist

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Specialist, Provider Contract.Key Responsibilities Conduct initial and renewal contract negotiations with various healthcare providers to secure pricing concessions En...Show more
    Last updated: 30+ days ago • Promoted
    A&H Product Development & Implementation Specialist

    A&H Product Development & Implementation Specialist

    Chubb • Philadelphia, PA, US
    Full-time
    Facilitate the marketing of Accident & Health insurance programs by providing product delivery support.Support process, metrics, and systems designed to streamline product delivery and customer ser...Show more
    Last updated: 11 days ago • Promoted
    Product Specialist (Asset Cloud System)

    Product Specialist (Asset Cloud System)

    RICEFW Technologies • Trenton, NJ, US
    Full-time
    The Product Specialist position is responsible for accurate data entry, process improvement, and ongoing support of inventory management across multiple locations.Show more
    Last updated: 16 hours ago • Promoted • New!
    Program Specialist

    Program Specialist

    Sevita • Philadelphia, PA, US
    Full-time
    Operations Management Program Director / Program Specialist - Northeast, Philadelphia.Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring...Show more
    Last updated: 30+ days ago • Promoted
    Implementation Specialist

    Implementation Specialist

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for an Implementation Specialist to facilitate the onboarding process of new dealerships.Key Responsibilities Collect profile information necessary to onboard newly signed de...Show more
    Last updated: 30+ days ago • Promoted
    Bending Product Specialist

    Bending Product Specialist

    Amada America, Inc. • Philadelphia, PA, US
    Full-time
    Works with sales staff in promoting the sale of Amada equipment within assigned territory.Provides technical support to Sales Engineers, Regional Managers, and others. Assists Sales Engineers in all...Show more
    Last updated: 30+ days ago • Promoted
    Application Technical Specialist - Service Now

    Application Technical Specialist - Service Now

    Apidel Technologies • Trenton, NJ, US
    Full-time
    Need App Technical Specialist functioning as a Technical Business Analyst to work with DOL to identify and document existing paper-based workflows that can be streamlined and automated in the Servi...Show more
    Last updated: 30+ days ago • Promoted
    Specialist Program Planning

    Specialist Program Planning

    Clearance Jobs • Merchantville, NJ, US
    Full-time
    Duties include managing the developing and maintenance of complex program schedules including resource loading and Earned Value Analysis. Individual will help develop the format, tools, and tracking...Show more
    Last updated: 30+ days ago • Promoted