Veterinary Receptionist

Job Description

Job Description

Small Animal Customer Service Representative

Job Description

Carolina Ranch Animal Hospital and Resort is seeking Customer Service Representatives to join our Reception team! At Middlesex Veterinary Hospital, our mission is to provide compassionate, high-quality veterinary care for our patients and an exceptional level of service for the owners who love them.

Our CSRs play an essential role in our success by acting as ambassadors of the hospital and serving as the first point of contact for our clients. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception.

Full-time and part-time opportunities are available.

Responsibilities :

• Answer telephones and place calls quickly, efficiently and in a professional and friendly manner
• Respond to inquiries and provide information about products and services
• Greet clients, enter or update client and pet information into the practice computer system
• Schedule appointments and check clients in / out for appointments and services
• Monitor reception area and maintain awareness of patient conditions
• Prepare client invoices and obtain payment after services are performed
• Perform over the counter sales of specialty merchandise and prescription diets
• General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records

Qualifications :