Credentialing Product Support Specialist

A company is looking for a Product Support Specialist, Credentialing.

Key Responsibilities

Investigate and resolve escalated technical issues across multiple systems

Mentor Product Support Specialists and contribute to documentation and knowledge base

Provide feedback on issue patterns and support process improvement initiatives

Required Qualifications

3+ years in a technical or product support role within a SaaS or tech environment

Experience with tools such as Jira, Confluence, Salesforce, Google Workspace, or GitHub

Familiarity with APIs, integrations, and debugging tools like Postman

Proven ability to collaborate with Engineering and Operations teams

Credentialing experience is a plus