ServiceNow Consultant (IRM Specialist)

Job Description

Job Description

ServiceNow Consultant (IRM Specialist)

Horizon Industries Limited (HIL) is a dynamic IT and Management Consulting firm based in the Washington, DC area. We are currently seeking a ServiceNow Consultant / Developer – IRM for a full-time position with remote flexibility.

If you are looking for a challenging opportunity that allows you to develop and grow within a stable and expanding organization…come join us as a ServiceNow Consultant at Horizon.

Program Overview

This role supports Horizon's delivery of Integrated Risk Management (IRM) solutions on the ServiceNow platform, including the Policy & Compliance, Risk, Audit, and Vendor Risk sub-modules. The work involves implementing, configuring, and enhancing IRM capabilities while ensuring seamless integration with other ServiceNow modules and client systems.

You will collaborate with stakeholders to gather requirements, design and deliver scalable solutions, and apply best practices in governance, compliance, and risk management. The role also includes supporting platform sustainment, user adoption, and optimization efforts across client environments.

Duties of a ServiceNow Consultant may include but are not limited to :

Implementing, configuring, and customizing the ServiceNow IRM module (Policy & Compliance, Risk, Audit, Vendor Risk).

Working closely with stakeholders to gather requirements, design solutions, and deliver scalable configurations.

Developing custom workflows, business rules, script includes, notifications, ACLs, and integrations.

Conducting gap analyses and recommending platform enhancements to meet business risk and compliance needs.

Collaborating with cross-functional teams to ensure integration with other ServiceNow modules (ITSM, SecOps, GRC, HAM / SAM, etc.).

Ensuring data quality and integrity within the IRM module by applying governance and best practices.

Providing end-user training, creating documentation, and supporting UAT for new or enhanced functionalities.

Staying current with the latest ServiceNow releases and IRM capabilities, recommending adoption where beneficial.

Required Skills / Experience

4+ years of overall ServiceNow platform experience.

Strong implementation and support experience in at least one IRM sub-module (Policy & Compliance, Risk, Audit, Vendor Risk).

Proficiency in ServiceNow configuration (forms, tables, workflows, ACLs, reports, dashboards).

Solid understanding of IRM / GRC frameworks, compliance standards, and risk methodologies.

Experience integrating ServiceNow IRM with third-party tools (e.g., Archer, external compliance systems).

Hands-on experience with JavaScript, Glide APIs, Flow Designer, and Scripted REST APIs.

Familiarity with ServiceNow best practices, upgrade processes, and performance optimization.

Strong communication skills for stakeholder and team interactions.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Implementation Specialist – Risk and Compliance.

Experience in Agile / Scrum delivery environments.

Location : Remote.

Employment Type :

Full-time (1 year+ contract, with potential extension).

Salary Range : $110,000 - $150,000.

Company Overview

Horizon Industries Limited was founded in 1996 and is based in Vienna, Virginia. Horizon is a dynamic, SBA-certified Small Disadvantaged Business (SDB) with professional and talented strategists, technologists, and consultants across diverse domains.

Horizon provides expertise in IT, analysis and evaluation, data analytics, business process management, acquisition and financial management, cost and risk assessments, Independent Verification & Validation, program management, systems engineering and design, database management, logistical warehouse services, and administrative support. Horizon also offers capabilities in financial, operational, and technology consulting, risk management services, strategic planning, leadership effectiveness, anti-fraud waste and abuse programs, financial and operational assessments, regulatory compliance, workflow automation, and audit readiness services.

Equal Employment Opportunity

Horizon is an Equal Employment Opportunity employer. It is our policy to consider all applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, citizenship status, or any other factor prohibited by law. Horizon will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant, consistent with applicable law.

EOE M / F / D / V