Customer Service Rep I Propane

Description

Customer Service Representative Opportunity

in Hernando, Florida

Great benefits, competitive pay!

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you'll be working on...

• Assist propane customers in office.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager or Customer Service Manager.
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments that are received through the mail and cash drawers.
• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation and delivery personnel.
• Enter changes on customer's accounts
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Maintains good customer relations.
• Interprets, monitors and implements company policies, as they pertain to customer service.
• Involvement with Public Assistance Programs.
• Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
• Maintains and processes deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.

Who you are...

What's in it for you...

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com

Qualifications

Behaviors

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Experience

PC experience mandatory, Excellent customer contact skills, Strong organizational skills. Detail oriented and experience in computer processing with a working knowledge of basic office equipment / machines. General understanding of office procedures and good public relation skills. Operation of PC programs such as MS Word / Excel. (required)

Licenses & Certifications

Driver's License (preferred)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.